Columbia, MO Local 573-256-1991 Toll Free 877-669-4826 FAX 573-256-1992

Missouri's #1 Shuttle Serving the St Louis and Kansas City Airports
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I am confined to a wheelchair. Does MOX have vehicles to provide service for me?


● Passengers who are wheelchair bound and unable to move from his/her wheelchair to the shuttle vehicle seat will require an ADA MO-X or Doc & Norm Direct vehicle.
● MO-X and Doc & Norm Direct will provide specially fitted equipment that will allow the passenger to board the MO-X or Doc & Norm Direct vehicle via an ADA approved lift system.
● The passenger will remain in his/her wheelchair while boarding and for the duration of the shuttle trip.
● If you have any further concerns or needs please contact our office directly.


I have an assist animal. How does MOX handle my special needs?


● MO-X and Doc & Norm Direct welcome service animals used by persons with disabilities.
● An animal may accompany a customer with a disability in the vehicle, provided the animal can be accommodated without obstructing an aisle.
● Service animals may not block an aisle or other area used for emergency evacuations.

● There is no fee for service animals used by customers with disabilities.
● A harness, tag or vest indicating status as a service animal will be helpful in distinguishing them to MO-X and Doc & Norm Direct personnel.
● However, credible verbal assurance that the animal is providing a service to assist with a disability will suffice should an inquiry be made.


I have an animal for emotional support. Is there a special way this is handled?


● Emotional support service animals are service animals that provide emotional support to an individual with a mental health-related disability.
● Per the Department of Transportation, we require appropriate documentation to permit emotional support animals to travel in the MO-X and Doc & Norm Direct vehicles.

● Advance notice is strongly recommended to ensure all paperwork is in order. Specifically, we require a letter on letterhead from a mental health care professional (physician or psychologist) stating the following:

● that the passenger has a mental health-related disability
● a mental health-related disability (any individual who has a mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities, has a record of such an impairment, or is regarded as having such an impairment)
● major life activities (functions such as caring for one's self, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and walking)
● that the person providing the documentation is a licensed mental health care professional or physician
● that the passenger is under his or her professional care for the mental health related disability for which the passenger needs an emotional support animal
● and that having the animal travel with the passenger is necessary to the passenger's mental health and/or treatment or to assist the passenger with his or her mental health-related disability
● Passengers should contact our office directly if they have further concerns or questions.

MO-X is a scheduled service providing ground transportation between Columbia and the St Louis and Kansas City Airports. Service can originate at Columbia, Kingdom City, Boonville, or at either airport. We are located in Columbia, MO. You may contact us by E-Mail., or you may visit us at 303 Business Loop 70 East, Columbia, MO 65201.

Our schedule includes twelve (12) roundtrips daily to St Louis and five (5) roundtrips to Kansas City.
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